An organisation’s capabilities reside in its values and its processes.

The values are usually planned and described regularly as a vision, mission, goals, objectives, etc.

The processes are usually neglected and this is where most organisations are blindsided by their competition. Processes by its very nature are inflexible and specific to a narrow set of market conditions. A process that works for one market situation will usually not cope with another market situation.

Organisations who wish to excel at sustaining innovation as well as disruptive innovation must realise the importance of understanding their processes and make their processes agile as an ongoing concern...